FAQ
Frequently asked questions

Purchasing

How do I reserve a car?

You can reserve a vehicle online or over the phone with a £100 fully-refundable deposit, or come and see us and view the car in person. Deposits can be paid by debit or credit card.

What do I need to bring with me to buy a car?

To purchase a car we will need a couple of forms of identification, these can be the following.

  • Proof of Address (bank statement or utility bill)
  • Proof of ID (driving license or passport)
Can I test drive the car before purchasing?

All of our Vehicles are ready for being taken for a test drive. Just ask one of our sales executives and they will be happy to help.

What is the administration fee?

We only charge an administration fee if you supply your own finance through a third party. Otherwise there isn't one..

What is an HPI check?

All of our cars are HPI checked. this checks for important information such as whether the car is stolen, has outstanding finance on it, or has been in a declared accident.

Can I purchase a vehicle online?

You can request to reserve a vehicle online by filling in the reserve a vehicle form.

Can I drive away on the same day in a car I have just purchased?

Yes. All of our vehicles are prepped ready to drive away. If, however, you are going through finance, Depending on which finance company this might slow the process down.

How do I insure and TAX my vehicle?

We have advisors on site to help you with taxing and insuring your new vehicle. Please be aware that when paying TAX if you use your credit card there is a £2.50 charge by DVLA.

Part Exchanges

Do you take part exchanges?

Yes! We will part exchange any vehicle (cars, bikes, vans, motorhomes, etc). We will value your vehicle for free.

What do I need to bring with me if I am part exchanging my old vehicle?

You will need to bring all of your documents for the car including, V5 (logbook), service history, MOT certificate and the spare key (if you have one). If you do not have the red V5 logbook with you, please contact the salesman you are dealing with prior to your arrival.

Can I part exchange my old car if I have finance on it currently?

Yes, We can settle your current agreement. If there is any negative equity on the vehicle, this can be added to the new finance agreement. (depending on the amount)

What happens if I have a private registration on my vehicle that I wish to part exchange?

You can either put the registration on retention before visiting our site or alternatively, we can help you do the transfer to the new vehicle.

Finance

How old do I need to be to apply for finance?

You must be 18 years old or over.

What do I need to bring with me to finance a car?

Most finance companies will accept a current driving license at your current address. other forms of identification may be required. this is listed below

  • Recent Bank Statements (within last 3 months)
  • Recent Utility Bill (within last 3 months)
  • Bank account details (Name, Account Number, Sort Code)
  • Your driving license (UK or EU)
  • Passport (as a secondary form of ID)
Can I get finance elsewhere then come and purchase a car?

We do accept external finance, however, there is an admin fee of £159.00 for processing and documentation to the third party finance company.

Can I be accepted for finance if I have a provisional licence?

Yes you can, however, the lenders are limited and you will be restricted to the amount you can finance and vehicle type. You will also have to provide proof of Fully Comprehensive Insurance.

Can I drive away the same day when purchasing via finance?

Yes, However some finance companies take longer to release funds than others and depending on what proofs and checks are required.

Are there restrictions on lending?

We can finance a minimum of £2,000 and a minimum of 18 months.

Can a company apply for finance?

Yes. Any company can finance a vehicle if they have:

Collection and delivery

Where do I collect my car from?

All Vehicle collections take place from the main dealership showroom on Hawleys Lane, WA2 8JP. Please book a time slot with your salesperson.

Can a car be delivered?

Yes. We can deliver anywhere within the UK. please ask your salesperson for costs as this varies by vehicle.